📖 The story so far...

Founded in 2012 with the ambition of making collaboration better for the world’s educators and presenters.

Originating in Belfast, DisplayNote now has a globally distributed team and offices in both Northern Ireland and Spain. Now, we have exciting plans to grow our global footprint!

Having initially started out in the EdTech sector, we have expanded our solutions into the meeting room space, creating innovative software to simplify the meeting experience. Our collaboration solutions are now used in more than 200,000 meeting rooms and classrooms across the globe.

🚀 Our mission...

To create connected experiences for the world’s presenters, educators and learners.

🥇 The opportunity... 

This role is focused on pre-sales and customer success management, we see it as driving any technical portion of a sale. You will also empower DisplayNote's partners and customers to successfully adopt the product with a positive experience, driving growth through renewals, referrals and expansion.

This is not a technical support-related role.

🛠 What you'll be doing...

• Creating the overall vision and strategic plan for the team.
  
• Driving operational practices to track performance of teams and individuals
• Ensuring our partners know and understand DisplayNote products as well as we do.
• Influencing future lifetime value through higher product adoption and customer satisfaction.
• Reducing churn and driving new growth through greater advocacy and reference ability. 
• Discovering and nurturing customer evangelist and influencers.
• Instigating programs and initiatives to improve engagement and leading a
culture of continuous improvement and learning.
• Developing company-wide customer success processes, content and
  data to/from stakeholder organisations (eg. Marketing, Sales,
  Product/Engineering etc)
• Building and leading a world-class customer success team.
• Expand our revenue in accounts through new sales and up-sell opportunities with other DisplayNote products
• Alongside support, addressing escalated customer issues, orchestrating resources across the company as appropriate

💗 Reasons to join us!

• Our people: we're a small but mighty, globally distributed team made up of people of all backgrounds - this helps us be effective as we collaborate, listen, share, support, challenge, build innovate and have fun together!
• Trust, autonomy and accountability: we all understand the mission and take ownership of our roles to deliver and delight our partners, customers and each other.
• Balance and flexibility: we understand, value and encourage the importance of a healthy work/life balance.
• Career Development: with a training budget available to all, we invest in your personal growth, skills and goals.
• Stability & Growth: We've been around for 10 years now and with the development of innovative solutions and strong partnerships, we have an excellent foundation to build upon as we enter an exciting scale up phase.

🏆 To be successful in this role, you'll need...

• Experience driving new and expansion sales, driving software adoption and leveraging customer success best practices.
• Proven ability to develop strategies, translate them into initiatives and track successful delivery.
• Excellent communication and organisation skills.
• Customer success management experience leading a team in a SaaS or EdTech company.
• The ability to lead customer success managers, account management, or sales teams. Experience with professional services is a plus.
• An agile mindset, the ability to manage multiple workflows within a fast-paced environment. 
• To be happy with autonomy, the opportunity to lead and inspire while taking ownership of your team's deliverables.

Find out more: www.displaynote.com

We are an Equal Opportunities Employer and believe in employing a diverse workforce and recognise that an inclusive workplace is key to our success. Our recruiting decisions are based on your experience and skills. We value what each of our unique employees has to offer our business.